Missouri Gas Energy, which is a division of Southern Union Company, has recently attained the highest ranking in the Midwest of America as well as in the country for having the most numbers of satisfied customers, according to recent studies. In fact, Missouri Gas Energy also has the most numbers of natural gas utilities among thirty-eight competitors in the country and it scored as many as seven hundred and seventy-seven points out of a maximum of thousand points, according to the J.D. Power and Associates’ 2007 Gas Utility Business Customer Satisfaction Study.

Small And Consistent Steps

Thus, the company can deservedly express satisfaction that their continuous efforts have helped satisfy increasing numbers of customers, and also to admit to the fact that such good results are not the outcome of just single activities or programs; rather, they are the end product of small as well as consistent steps taken over a number of years. It also shows that Missouri Gas Energy exists just to provide quality service to its customers and it has got its entire workforce to do whatever is necessary to ensure that customers are satisfied with the service they are provided.

In this regard, Missouri Gas Energy has taken steps to deal with business customers, such as having enlarged as well as restructured the sales force of the company so as to enable the customer to get more personalized attention, and to especially also address their specific needs to their entire satisfaction while leaving no stone unturned in achieving these goals. In addition, the company has not rested on its laurels and is continuously endeavoring in further improving their service, and another factor that has contributed to the success of Missouri Gas Energy is their special web site that deals only with developers and builders.

The results of the study that took place over a three month period towards the latter part of November 2006 and which ended sometime in the middle of January the following year, which measured overall satisfaction in six different areas including billing and payment; company image; communications; field service; price as well as customer service.

The results are indeed a big achievement for Missouri Gas Energy that has its headquarters in Kansas City, Mo., and which serves more than, it is believed, five hundred thousand customers in over one hundred fifty communities in the state. In addition, the company also has more than, it is believed, sixty-five thousand business clients, and being a division of Southern Union Company that is based in Houston is part of a major and leading natural gas company.

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